Refund Policy
Fair and transparent refund terms for all Estate Sale Map services
Effective Date: June 16, 2025 • Last Updated: June 16, 2025
Money-Back Guarantee
7-Day Guarantee
Full refund on all monthly subscriptions within 7 days of first purchase
30-Day for Annual
Prorated refunds available within 30 days for annual plans
Customer Plans
Explorer, Collector, Professional
7-day money-back guarantee
Technical issue refunds
Billing error corrections
Price range: Free - $49.99/month
AI Cataloging
Free, Professional, Enterprise
7-day money-back guarantee
Unused item credit refunds
Service availability refunds
Price range: Free - $99/month
Estate Companies
Basic, Reservation Partner
Platform fee error refunds
Commission dispute reviews
Payment processing errors
Model: Free + revenue sharing
Refund Timeline & Process
2
Review (24hrs)
We'll review your request and respond within 24 hours
3
Refund (3-5 days)
Approved refunds processed within 3-5 business days
Eligible for Refund
Technical issues preventing service use (48+ hours)
Billing errors or unauthorized charges
Service not as described
First-time subscription cancelled within guarantee period
AI service significant accuracy issues
Not Eligible for Refund
Change of mind after guarantee period
Failure to use subscription features
Account suspension for terms violations
Items already processed through AI system
Revenue share earnings (these are not subscription fees)
Special Circumstances
Service Outages
- • 24+ hours: 1-day account credit
- • 48+ hours: Full refund eligible
- • 72+ hours: Full refund + 1 month free
Payment Issues
- • Duplicate charges: Immediate refund
- • Wrong plan charged: Difference refunded
- • Failed cancellation: Full refund provided
Contact Information
Quick Reference
| Subscription Type | Refund Window | Conditions |
|---|---|---|
| Monthly Customer Plans | 7 days | Full refund, first-time only |
| Annual Customer Plans | 30 days | Prorated refund available |
| AI Monthly Plans | 7 days | Full refund minus processed items |
| AI Annual Plans | 30 days | Prorated refund available |
| Estate Company Revenue | Immediate | Billing errors and platform fees only |
| Technical Failures | Anytime | 48+ hour service outages |
Need a Refund?
Contact us with your account details and we'll help you right away.
This refund policy is part of our Terms of Service and is legally binding. By subscribing to any Estate Sale Map service, you agree to these refund terms.
Policy Version 1.0 • Next Review: December 16, 2025